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Those are both great ways to provide strong customer service, and to show that the customers matter to the company. Additionally, you don’t need to pay an activation or installation fee with this DIY option security system. It’s great value for the money, and you can even try it for free for 30 days to see if you like the equipment, monitoring, and service. Here are their pros and cons:One thing this company offers that many others don’t is the option for broadband and landline monitoring. That can help customers in rural areas who might have trouble getting other companies to cover and protect them. In fact, on Protect America’s lowest priced package, landline monitoring is what’s automatically offered.

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”But the potential has spawned a plethora of new competitors, from cable television providers such as Comcast, to telephone companies including ATandT and Verizon, and the latest—internet retail behemoth Amazon. The leaders at Defenders aren’t overly concerned. “We are excited to see new entrants in the home security industry,” Boyce said. “We believe these brands will increase consumer interest for security and smart home solutions and help grow the overall category. ”All of Defenders’ revenue comes from residential security systems installed nationwide, a total the company predicts will hit 2 million next month. It has no immediate plans to go into corporate security. “We’re good at residential and the category is growing,” Boyce said. “We feel it’s underpenetrated. We can achieve our near term and midterm growth goals in residential. We’re going to stay focused. ”And that means more than security.